FAQ

We’re here to help

Explore key topics to quickly get the help you need.

About Hallway

Learn more about what we do, who we work with, our investors, and the best way to connect.

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Product

An overview of core features, customization options, streaming capabilities and more.

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3D content

Guidance on preparing 3D assets for Hallway AI, plus info on animation and camera angles.

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API access

A summary of APIs for speech management and Director's Mode, with links to documentation.

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Billing

Answers to common questions about features and pricing for Basic vs Premium / Enterprise.

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Getting started

How to set up a character, train and refine its personality, and launch your first live stream.

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Frequently Asked Questions

Learn about core features, getting started, and available plans.

About Hallway

Product

3D content

API access

Billing

Getting started

Need more information?

If you still have questions, our team is ready to assist.

Get in touch

We’re here to help

About Hallway

Product

3D content

API access

Billing

Getting started

Frequently Asked Questions

About Hallway

What is Hallway AI?

Who do you work with?

Who are your investors?

Are you hiring?

How can I contact you?

Product

What can your characters do?

Can I provide my own custom character?

Do you support custom voices?

Do you support custom rooms or props?

Why are your characters so good?

Can I train my character on a specific topic?

What platforms do you support for streaming?

How can I make my streams more dynamic?

3D content

How do I upload my own character, environment or prop?

Do you offer character, environment, or animation design?

What format works best for 3D avatar files?

Where can I test my 3D assets?

How do I set up new camera angles?

How do I upload new animations?

API access

What APIs do you offer today?

What is the price for API access?

Can I see API documentation?

Billing

How much does it cost to use Hallway AI?

What features come with a Premium Account?

What features come with an Enterprise Account?

How do I request a refund?

Getting started

How do I set up my character?

How do I set up my first stream on Twitch?

How do I set up my first stream on YouTube?

How do I set up my first live stream on TikTok?

How do I set up OBS?

How do I set up a green screen?

How can I add or use the TV prop?

How do I refine my character's personality?

How can I train my character on a specific topic?

Need more information?